Parcel Panic / Help desk
Every parcel
has a question.
Here are the answers to a few of the usual ones. Something else on your mind? We’d like to hear it.
Talk to Sinka.
support@sinka.meTell us which game you’re playing and what happened. Your device model and app version help us understand a problem.
How do I sort a parcel?
In swipe mode, start a fresh touch on the active parcel in the marked sorting zone. Swipe left for LEFT, down for STRAIGHT, or right for RIGHT. You can also choose Play with taps on the home screen, then tap the matching chute when the parcel is active.
What do I do with a crossed parcel?
Leave it on the conveyor. A crossed parcel is marked DO NOT SORT. Letting it pass earns points; dispatching it counts as a mistake.
Where are my scores and progress saved?
Your bests, career contracts, coins, owned cosmetics, boost inventory and settings are saved on your device. There is no account sign-in or cloud sync. Swipe and tap records are separate; equipped boosts also have their own score records.
Clearing the game’s storage or uninstalling it can remove your progress. We cannot restore local progress from a server.
Do coins or boosts cost real money?
The current build uses coins earned through play and contracts. You can spend those coins on boosts, depot styles and parcel skins. It does not offer real-money purchases.
How do boosts work?
Choose one boost before starting your shift, then activate it during play. You can activate one boost per shift. Boosts still count towards contracts, while assisted score and streak records stay separate.
Slow Belt gives you breathing room; Safety Stamp protects one life; Score Burst doubles delivery points; Streak Guard protects your streak from the next error; Spotter makes labels readable earlier.
Can I play without an internet connection?
Yes. The current game plays offline. Visiting this website, opening a store page or emailing support needs a connection.
Can I change the sound, haptics or visual settings?
Open Settings from the home screen. Sound, music and haptics can be switched off. High Contrast improves route cues, and Reduced Motion reduces presentation movement.
The game closes or touch controls feel wrong. What should I send?
Restart the game first, and check whether the issue happens in swipe mode, tap mode or both. Email us your device model, operating system, app version and the steps that caused it. A screenshot can help; check it for personal information before sending.
Test builds can create a local QA log. If we ask for one, review it before sharing it. The game does not automatically upload logs.
How do I delete my game data?
On Android, use the system’s app settings to clear Parcel Panic’s storage. On iPhone, deleting the app (rather than offloading it) removes its local data. This also removes locally stored progress. There is no Sinka game account to delete.